The User Profile Page in Zaptic is your personal space within the app, where you can manage your contact details and view your assigned training records. Keeping your profile up to date helps others reach out when collaboration or assistance is needed — especially when using features like Call an Expert.
🔧 What Is the User Profile Page?
Each user in Zaptic has a profile page containing details about themselves.
From your User Profile Page, you can:
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View and edit your contact details (e.g. phone, email, job title)
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See your training records
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Track completed and outstanding training modules
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Manage the information that may be used in expert support scenarios
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🛠️ Tip: Keeping your contact information up to date ensures you can be contacted easily when needed, particularly if you are nominated as an expert in Zaptic.
📂 Accessing the Profile Page
To view or update your profile in the Zaptic app:
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Tap your profile icon
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From there you can:
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Edit your contact information
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View your assigned training
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🎓 Training on the User Profile Page
Your User Profile Page also gives you access to assigned training records, helping you stay informed about your learning and development.
You can:
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View all training tasks assigned to you
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Monitor your progress and completion status
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Prepare for audits, certifications, or development reviews with a clear training history
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This makes the profile page not just a contact space, but also a personal development hub for every operator.
📞 What Is “Call an Expert”?
The Call an Expert feature empowers frontline workers to reach out to designated subject matter experts for real-time help — especially useful during complex or unfamiliar tasks.
How It Works:
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Experts are nominated in the Zaptic Portal
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When performing a task that includes Call an Expert, users can contact a listed expert
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Your contact details (from your profile) are what other users see — not your full profile
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📍 Important: Only contact information is shared when you're nominated as an expert. Your full profile remains private.
✅ Any updates you make are instantly reflected across relevant features like Call an Expert.
